After sales support
As a general rule, technical support services are available for all instruments sold by Norlab. Our experienced, factory-trained, technical support staff offers a complete line of service products, including installation and start-up services, training courses, validation services, repairs, and preventive maintenance agreements.
Contacting Norlab for service and support
Technical support is available by e-mail or by telephone at no additional charge to our customers, from 9 a.m. to 4 p.m. Finnish time, Monday through Friday:
telephone +358 9 8545 510
Please have the following information ready when you call technical support
- Instrument type and manufacturer
- Instrument model information
- Instrument serial number
- Firmware version (instrument issue)
- Software version (software issue)
- Full description of the problem (including any error messages)
Supply of parts and consumables
Norlab can offer a large selection of consumables, HPLC parts, GC parts, UV/Vis parts, IR/FTIR parts, dissolution testing accessories, deuterium lamps, for most manufacturers instruments.